Outboard Engine Hub
Darwin, Northern Territory, Australia

The Short Version

We collect only what we need, we don’t sell your information to anyone, and we use it only to process your order and communicate with you. That’s the gist of it. The detail is below.

Who We Are

Outboard Engine Hub is an Australian-based online retailer selling used outboard motors. We operate from Darwin, NT, and ship Australia-wide. When you use our website at outboardenginehub.au, you’re agreeing to the practices described in this policy.

What Information We Collect

When you place an order or make an enquiry, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your shipping and billing address
  • Payment details (processed securely — we do not store card numbers)
  • The details of what you ordered

If you simply browse our website without buying or contacting us, we collect basic anonymous data through cookies — things like which pages you visited and how long you stayed. This helps us understand how the site is being used so we can improve it.

Why We Collect It

We use your information to:

  • Process and fulfil your order
  • Arrange freight and delivery
  • Send you order confirmations and updates
  • Respond to questions or warranty claims
  • Improve our website and product listings
  • Meet our legal obligations under Australian law

We do not use your personal information for anything beyond what’s listed above without asking you first.

Do We Share Your Information?

We do not sell, rent, or trade your personal information to third parties. Full stop.

We do share limited information with trusted service providers who help us run the business, including:

  • Freight and courier companies — to deliver your order
  • Payment processors — to handle transactions securely
  • Our website platform (WooCommerce/WordPress) — to manage orders
  • Google Analytics — anonymous browsing data only, to understand website traffic

These providers are only given what they need to do their job, and they are not permitted to use your information for their own purposes.

Payment Security

All payments are processed through secure, encrypted payment gateways. We do not store your credit card or banking details on our servers. If you have questions about payment security, contact us directly.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function properly and to give us anonymous data about how visitors use the site.

You can disable cookies in your browser settings at any time. Some parts of the website may not work as well if you do.

We do not use cookies to track you across other websites or build advertising profiles on you.

How Long We Keep Your Information

We keep your order and contact details for as long as is reasonably necessary for business and legal purposes — typically seven years in line with Australian tax record requirements. After that, your information is securely deleted.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct information that is inaccurate or out of date
  • Ask us to delete your information, where we are legally able to do so
  • Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us directly using the details below.

External Links

Our website may contain links to other sites. Once you leave outboardenginehub.au, this privacy policy no longer applies. We are not responsible for the privacy practices of other websites.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll update the date at the top of this page. We encourage you to check back occasionally if you’re concerned about how your data is handled.

Questions or Complaints

If you have any questions about this policy or want to access your personal information, get in touch:

Outboard Engine Hub
Darwin, Northern Territory, Australia
Website: outboardenginehub.au/contact-us/

If you are not satisfied with how we handle your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.